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Shipping policy

IvoryMall orders are fulfilled by a third party eFulfilment center in Europe (France and other countries). Items in stock will usually ship out in 2 to 5 business days depending on the carrier you select and where you are in the European Union.

Our current eLogistic partner is Stock AZ from Niort in France.

Stock AZ commerce logistic

During the checkout process of an order, different EU based shipping providers may be presented along with the associated shipping fees and estimated delivery time. A shipping handling fee may be applied depending on the type of goods or the destination of the shipment. Such fee will be displayed during the checkout process.

Shipping outside of the European Union is possible but will have to be “confirmed” manually by the seller(s) before shipping of the order. Non EU delivery may engage customs and import duties as well as VAT that can be charged at the customs of the country of delivery and all those charges and processes are to be handled by the buyer/importer.

Return Policy

The goal of IvoryMall is to ensure customer’s complete satisfaction with their purchase. If the buyer is dissatisfied with the order for any reason, he/she must contact the seller of the concerned product and inform him/her of the defect. Upon verification and acceptance of the return by the seller, the buyer may return the goods to the eFulfilment center based in Europe (France and other countries).

In the event of a disagreement over the return, the buyer is invited to proceed to the “contestation and chargeback” section of the Orders & Payments policy. A friendly conflict resolution is to be sought between the buyer and the seller. If case of continuous disagreement the buyer can contact the Ivorymall support team for assistance.

The shipping costs of the return are to be paid by the buyer. The cost of the handling of the return and the shipping of a replacement item are to be covered by the seller. Alternatively the seller may decide to refund the buyer and request or not the return of the defaulting good.

These terms and conditions may change without prior notice.

Terms and conditions of our payment and logistic or other partners may apply in addition to these terms.